Shipping policy

Shipping policy

 

I N V I C T U Z sells exclusive merchandise (tees, hoodies, and collection pieces). This policy applies only to the merch store at invictuz.mx. It does not cover apps or other brand products.

 

Made to order

Most of our pieces are custom printed after you place your order. Shipping timelines therefore start when the order is confirmed and paid.

 

Timelines

Estimated shipping: 5–10 business days after order confirmation (print + prep + package handoff). Business days exclude weekends and holidays. During peak seasons or carrier delays, timelines may extend; if there is a meaningful delay, email us at admin@invictuz.mx.

 

Costs and destinations

Shipping costs, delivery options, and final timelines are shown at checkout based on your address. We do not promise free shipping or fixed rates beyond what you see when you pay. We ship to countries enabled in the store; taxes, duties, or customs formalities (if applicable) are the buyer’s responsibility unless the law says otherwise.

 

Address and tracking

Use a complete, accurate address. If a package is lost or misdelivered because of an address error, tell us right away at admin@invictuz.mx with your order number. When a tracking number is available, we will share it via the email on the order.

 

Damage or wrong item

Inspect your order when it arrives. If it arrives damaged, defective, or incorrect, contact us immediately at admin@invictuz.mx with photos and your order number so we can make it right.

 

Returns

Return and refund rules are in the Refund policy. Important: many pieces are made-to-order / custom printed. Before sending anything back, write to admin@invictuz.mx; we do not accept returns without a prior request or without a label when one applies.

 

Contact

Shipping or order questions: admin@invictuz.mx